Refund policy
Our goal is your absolute satisfaction with your purchase. That's why at Aware Barelona we have improved our returns and exchanges to give you the best possible experience.
RETURN AND EXCHANGE POLICY FOR INTERNATIONAL ORDERS.
RETURNS
Item(s) purchased from awarebarcelona.com must be returned at the customers expense in new or unused condition with the original tags still attached, within 14 days of receiving the shipment, in order to receive a refund.
To return an item(s) for a refund, we have made it easier than ever. Just access this link https://returns.byrever.com/awarebarcelona and complete the questionnaire. You won’t have to pay anything, it will be automatically subtracted from the refunded money you will receive. You can also go to our store in Barcelona to return the product with your email invoice ticket.
Please note that you can return any item except from jewelry, accessories and underwear.
EXCHANGES
We do accept exchanges in products from orders that have already been placed. If you purchased an item from awarebarcelona.com and would like to change sizes, you’ll only have to access this link https://returns.byrever.com/awarebarcelona and follow the instructions. If you wish to change the model, you can also ask for a return with a credit coupon and purchase another item online or in store. International exchange cost is 10€.
RETURN AND EXCHANGE POLICY (NATIONAL PURCHASES - SPAIN)
If you wish, you can exchange and/or return your order online within 14 (fourteen) calendar days of receiving your order.
ONLINE EXCHANGES
We offer you the possibility to make an exchange for free. To do so, you will have to fill in the questionnaire that you will find here https://returns.byrever.com/awarebarcelona.
Fill in the form that you will find in this portal.
Choose the type of change you want.
Prepare your garment for the courier to come and pick it up.
We do not accept exchanges of accessories, custom-made garments and made-to-measure garments.
ONLINE RETURNS
We refund the amount of your purchase through the same method with which you paid or instantly. Now returns are easier than ever. Simply answer the questionnaire that you will find in this link https://returns.byrever.com/awarebarcelona. You will not have to pay anything, the return cost will be automatically subtracted from the amount to be returned.
*Not applicable to underwear and custom made, made-to-order or made-to-order products.
*If the purchase was made with a coupon it will be returned with the same method of purchase.
Aware is not responsible for the cost of the return (except in case of our error or in case of tare), but we will help to manage it at all times.
CUSTOMER'S OBLIGATIONS
The Customer has the obligation to return the product in perfect condition, with the original packaging and labeling intact, suitably packaged in its original box and properly protected. The product to be returned must be in the same condition in which it was received by the Customer.
