Refund policy

  • You can return any item within 14 natural days from the date of reception.
  • The product to be returned must be new, unused and with the original labels and packaging.
  • To manage the return, you must fill in the form at the end of this text. Upon receiving the form, we will contact you within a maximum of one week to indicate the steps to follow for the return.
  • Once we check the correct condition of the items and approve the return, we will proceed to issue A DISCOUNT VOUCHER WITH THE VALUE OF YOUR PURCHASE to be exchanged on our website or store without expiration date.  The initial shipping costs will not be reimbursed in this coupon.
  • The return shipping cost is in charge of the customer. The shipment must be certified in order to check its status and location at any time. Any postal company can be used. 
  • If you want a new size or garment, you will have to proceed to a conventional return and a subsequent purchase of the desired size or garment on the website. 

Aware reserves the right to refuse returns when:

  • The return communication is not on time.
  • Return shipments after deadline.
  • Product without labels.
  • Products that have been used or are in poor condition.
  • Loss of packages NOT certified.
  • More than two returns have been made with a coupon.