GENERAL CONDITIONS

These General Conditions regulate the acquisition of the products and services offered on the website www.awarebarcelona.com, owned by WE ARE AWARE SCP (hereinafter, WE ARE AWARE SCP).

The acquisition of any of the products and services entails the full and unreserved acceptance of each and every one of the General Conditions indicated, without prejudice to the acceptance of the Particular Conditions that may be applicable when acquiring certain products and services.

These General Conditions may be modified without prior notification, therefore, it is advisable to read their content carefully before proceeding to purchase any of the products and services offered.

1. IDENTIFICATION

WE ARE AWARE SCP, in compliance with Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, informs you that:

• Its corporate name is: WE ARE AWARE SCP
• Its trade name is: WE ARE AWARE SCP
• His CIF is: J67177667.
• Its registered office is at: C/MARIÀ CUBÍ 100 - 08021 Barcelona (SPAIN).

2. COMMUNICATIONS

To communicate with us, we offer you different means of contact that we detail below:

• Phone: 936845943 -  Available from Tuesday to Friday from 11 a.m. to 2 p.m. and from 4 p.m. to 8 p.m. Saturdays 10.30 a.m. to 2 p.m.
• Email: info@awarebarcelona.com.
• Postal address: C/Marià Cubí, 100, 08021 Barcelona.

All notifications and communications between users and WE ARE AWARE SCP will be considered effective, for all purposes, when they are made through any of the means detailed above.

3. PRODUCTS AND SERVICES

The products and services offered, together with their main characteristics and their price appear on the screen.

WE ARE AWARE SCP reserves the right to decide, at any time, the products and/or services offered to Clients. Thus, WE ARE AWARE SCP may, at any time, add new products and/or services to those currently offered. Likewise, WE ARE AWARE SCP reserves the right to withdraw or stop offering, at any time, and without prior notice, any of the products and services offered.

All this without prejudice to the fact that the acquisition of any of the products and services can only be done through the subscription or registration of the USER, granting by WE ARE AWARE SCP to the interested party a User name and a password, which will identify and enable them. personally in order to have access to the products and services.

Once inside www.awarebarcelona.com, and to access the contracting of the different products and services, the User must follow all the instructions indicated in the purchase process, which will mean reading and accepting all the general conditions and individuals fixed in www.awarebarcelona.com.

OBSERVATIONS

The user must register to be able to purchase a product in the online store.

4. AVAILABILITY AND SUBSTITUTION

PRODUCTS

WE ARE AWARE SCP intends to guarantee the availability of all the products that are advertised through www.awarebarcelona.com. However, in the event that any requested product is not available or if it is out of stock, the customer will be informed. All orders are subject to their availability. If there are difficulties in terms of supply or stock, substitute products may be offered, but if the change is not desired, we will refund the amount paid as soon as possible.

If the product is not available, and the consumer has been informed of this, WE ARE AWARE SCP may supply a product with similar characteristics without a price increase, in which case, the consumer may accept or reject it, exercising their right of withdrawal and resolution of the contract.

In case of unavailability of all or part of the order, and the rejection of replacement products by the customer, the previously paid refund will be made with the same means of payment used.

If WE ARE AWARE SCP is unjustifiably delayed in returning the amounts paid, the consumer may claim double the amount owed.

SERVICES

WE ARE AWARE SCP is not responsible for any damages or losses that may occur to said USER as a result of failures or disconnections in telecommunications networks and that cause suspension, cancellation or interruption of the www.awarebarcelona.com service during the provision of the same.

5. PURCHASE AND/OR CONTRACTING PROCESS

To make any purchase at www.awarebarcelona.com, the customer must be of legal age.

In addition, it will be necessary for the client to register at www.awarebarcelona.com through a data collection form in which WE ARE AWARE SCP is provided with the necessary information for the contract; data that in any case will be true, exact and complete about your identity and that the client must expressly consent by accepting the privacy policy of WE ARE AWARE SCP

The steps to follow to make the purchase are:

1. Step 1: Access www.awarebarcelona.com and open the menu window that you will find on the left of the screen.
2. Step 2: Select the SHOP section or browse our landing page.
3. Step 3: Select the product you want, size and quantity.
4. Step 4: Select the button.
5. Step 5: If you have finished your purchase, go to your cart located on the right hand side and click on.
6. Step 6: Once all the information required for the delivery has been entered, follow the steps according to the selected payment method to finish the purchase process.

It is also recommended that the client print and/or save a copy on a durable medium of the conditions of sale when placing their order, as well as the receipt receipt sent by WE ARE AWARE SCP by email.

OBSERVATIONS

The contract is a virtual process that saves the data provided by the client and stored in a database owned by WE ARE AWARE SCP with access by the client through the purchase process to carry out the procedures associated with it.

BILLING

Together with your order, you will receive the corresponding invoice. For this purpose, the client consents that said invoice be sent to him in electronic format. The client will receive it by email once it has been paid and in the event that they explicitly request it in the purchase form or by email to admin@awarebarcelona.com. You may, at any time, revoke this consent. To receive the paper invoice, said invoice will be sent after placing the order.

OBSERVATIONS

The physical invoice will be delivered in the store if requested.

6. DELIVERY

PRODUCTS

The order will be delivered to the address designated by the client at the time of contracting according to the chosen modality.

The scope of delivery includes the following areas: the Peninsula, the Balearic Islands, the Canary Islands, Ceuta and Melilla and member countries of the European Union. International shipments to the whole world according to availability of the courier service.

SERVICES

The provision of the service will be carried out as follows:

Shipments are managed through the company NACEX, CORREOS EXPRESS, ZELERIS, UPS or SEUR. Delivery times vary depending on the destination of the shipment.

Standard shipments to Spain and Portugal take an average of 24 to 72 working hours (Monday to Friday, excluding holidays). For shipments to other countries of the European Union and internationally, the terms can be extended between 7 and 15 working days from the moment of shipment.

Shipping process: All shipments are made from Monday to Friday, working days in the morning. Orders placed after 2:00 p.m. can be shipped the next business day.  Orders placed on Friday afternoon, Saturday and Sunday are prepared and shipped the following Monday. Deliveries are only made on working days.

In periods of promotions, sales or parties, exceptionally, delivery times may be affected.

Orders are prepared and shipped from our warehouse in Barcelona, ​​so city holidays will affect delivery times.

In the event that, due to an exceptional case, we do not have any product in the order, we will inform you by email or telephone and we will offer you an alternative solution or refund.

REMEMBER that shipments are not made to PO Boxes, so it is necessary that you give us the exact delivery address.

FORMS AND DELIVERY TIMES

1. Shipping to the Iberian Peninsula:

Home delivery certified with NACEX at a cost of €5 VAT included.

The maximum delivery time is 3 days/s.

2. Shipping to the Balearic Islands:

Home delivery certified with NACEX at a cost of €5 VAT included.

The maximum delivery time is 3 days/s.

3. Shipping to Portugal:

Home delivery certified with NACEX at a cost of €5 VAT included.

The maximum delivery time is 3 days/s.

4. International Shipping:

Certified delivery with ZELERIS, UPS, SEUR or CORREOS at home at a cost of €15 VAT included.

The maximum delivery time is 15 days.

8. PRICES, EXPENSES AND TAXES

The prices of the products and services that are included in www.awarebarcelona.com will be expressed in Euros unless otherwise stated and will be guaranteed during their validity period, except for printing errors and whatever the destination of the order. .

PRODUCTS

The final prices of all products (and, where appropriate, the final prices per unit of measure, when required) along with their characteristics, offers, discounts, etc., are reflected in each of the items that appear on the catalog of www.awarebarcelona.com.

• The products have VAT / VAT included in purchases within the European Union.
• The VAT rate is 21% in Spain and is specified in each country of the European Union.
• Shipping costs: Shipping costs are not included in the price of the product.
• Other additional expenses: The price can be affected by additional expenses related to the payment method that the user decides to use.

Product prices may change at any time. In this case, the price to be applied will be the one in force on the date of placing the order. In any case, the final cost will be communicated to the client in the electronic purchase process before he formalizes his acceptance.

9. METHODS OF PAYMENT

We offer these forms of payment:

to. By credit or debit card

You can make the payment immediately through our Bank's secure SSL payment gateway. If it is necessary to make any return or cancellation of the order, the amount will be refunded through the same payment card.

b. PayPal

Through PayPal, the payment of the order will be authorized, but no money will be withdrawn until PayPal verifies that it is correct. For this, it will be essential to have a PayPal account.

10. RETURN AND WITHDRAWAL POLICY

As established by the regulations, the consumer and user will have the right to WITHDRAW from the contract for a maximum period of 14 calendar days without the need to indicate the reason and without incurring any cost, except those provided for in art. 107.2 and 108 of RD1/2007, of November 16, which approves the aforementioned text of the General Law for the Defense of Consumers and Users.

This right of withdrawal is not applicable, among others, to:

• Provision of services already executed or started.
• Contracts for the supply of products made according to the specifications of the consumer and user or, clearly personalized, or that by their nature cannot be returned or can deteriorate or expire quickly.
• Supply of sealed goods that cannot be returned for health or hygiene reasons.

PRODUCTS

The client will have a maximum period of 14 calendar days from the day of receipt of the requested good or product to inform WE ARE AWARE SCP of their desire to withdraw from the contract.

Withdrawal implies that WE ARE AWARE SCP will proceed to refund the amount already paid by the client within a maximum period of 14 calendar days, following the same procedure chosen by the client for payment (provided that the product purchased is not within exceptions noted above).

During this period, the consumer will notify the employer of his decision to withdraw from the contract by filling out the form found in the Changes and Returns section.

WE ARE AWARE SCP will communicate to the consumer in durable support an acknowledgment of receipt of said withdrawal.

To proceed with the return of a product, it is essential that it be in perfect condition and with its corresponding original packaging, with all its accessories and without having been used.

Once we receive your request through the online returns portal, we will proceed to the collection service.

The customer will bear the costs of returning the goods.

OBSERVATIONS

You can return an item within 14 calendar days from the date you received the product.

Returns of made-to-measure products, underwear or items that cannot be returned as bodies or earrings for hygiene reasons will not be accepted.

The garments or accessories to be returned must be new, unused and with the original labels and packaging.

To manage the return you must fill in the form found in the "CHANGES AND RETURNS" section.

The expenses derived from the return shipment are borne by the customer.  

If you want a new size or garment, the customer can contact us through the same form and request a free change (Spain) or at a cost of €10 (International) and which includes collection and delivery of the new piece. Service subject to availability of the garment.

Aware Barcelona reserves the right not to accept returns when:

1. The return statement is outside the stipulated period.

2. Return shipments after the established period.

3. Product without label.

4. Used or damaged product.

5. Loss of packages that are NOT certified.

6. More than two returns have been made with the same coupon.

SERVICES

The term to withdraw from the contract for the provision of services is 14 calendar days from the day the contract is entered into, and the user must notify WE ARE AWARE SCP of his desire to exercise said right, which he can do by filling out the form that located at the end of this document.

The exercise of the right of withdrawal gives rise to the suspension of the service.

WE ARE AWARE SCP will communicate to the consumer in durable support an acknowledgment of receipt of said withdrawal.

Withdrawal implies that WE ARE AWARE SCP will proceed to refund the amount already paid by the client within a maximum period of 14 calendar days, following the same procedure chosen by the client for payment (provided that the contracted service is not within exceptions noted above).

Once we receive your request, we will contact the customer to indicate the details of the return.

11. WARRANTY

Products purchased through www.awarebarcelona.com have a warranty period of  from the moment of its acquisition, which cover possible manufacturing defects of the product, as well as any failure produced during said period.

At Aware Barcelona we work so that all the products we send are in perfect condition.

In the event of receiving a garment in poor condition or with a manufacturing defect, the client must notify it within a maximum period of 48 hours upon receipt of the order, sending an email to info@awarebarcelona.com indicating their order number, garments with damage and attaching the photographs of the garment.

We will review the request within a maximum period of 48 hours. Once the request has been evaluated and accepted, the part will be replaced if it is available, at no cost to the customer. In case of not having enough stock, we will proceed to offer an alternative solution such as change of garment, coupon or refund if applicable.

In products of a durable nature, the consumer will have the right to an adequate technical service and the existence of spare parts for a minimum of 5 years from the date the product ceases to be manufactured, without the possibility of increasing the price of spare parts when applying them in the repairs.

To find out the procedures that must be followed in the event of problems or breakdowns in a product, you can contact:

• With the WE ARE AWARE SCP Customer Service at the telephone number 936845943 or through the email info@awarebarcelona.com

OBSERVATIONS

We reserve the right not to apply guarantees in the following cases:

- Communication of the tare after a period of 48 hours upon receipt of the order.

- Natural wear of the garments due to its use.

- Misuse of clothing.

- Poorly preserved garments, without following the guidelines marked on the label.

- Garments modified or manipulated by the client.

12. LIABILITY AND EXECUTION OF LIABILITY

The consumer and user has the right to repair the product, to replace it, to reduce the price or to terminate the contract, as established in Chapter II Tit. IV Book II of the General Law for the Defense of Consumers and Users.

If the product does not conform to the contract, the consumer may choose between repairing or replacing the product, both being free of charge for the consumer, which will be carried out within a reasonable period of time depending on the nature of the products. and the purpose for which they were intended.

If the repair is completed and the product delivered, it is still not in accordance with the contract, the consumer may demand its replacement, the price reduction or the termination of the contract.

WE ARE AWARE SCP may suspend, withdraw or partially or totally cancel the services subject to contracting at any time and without the need for prior notice. The previous provision will not affect those services that are reserved for registered users or that are subject to prior contracting and that will be governed by their specific conditions.

13. CUSTOMER SERVICE AND CLAIMS

To file any complaint or claim with WE ARE AWARE SCP, the client must contact the customer service department either at the telephone number 936845943, or through the email address info@awarebarcelona.com.

Pursuant to the EU Consumer Online Dispute Resolution and in accordance with Art. 14.1 of Regulation (EU) 524/2013, we inform you that the European Commission provides all consumers with an online dispute resolution platform that is It is available at the following link: http://ec.europa.eu/consumers/odr/.

14. APPLICABLE LAW

The present conditions will be governed by current Spanish legislation.

The language used will be Spanish.